Privacy Notice for Sutton Dental Care

Introduction
Sutton Dental Care takes managing personal data very seriously and acts in accordance with the Data Protection Act 2018 as well as the General Data Protection Regulations.

This Privacy notice is available on the practice website https://suttondentalcare.co.uk.

A copy can be requested from our reception team in person, via the telephone on 0121 3547570, via the contact us form on the website https://suttondentalcare.co.uk/contact-us, by emailing info@suttondentalcare.co.uk or by writing to Sutton Dental Care, 29 Coleshill Street, Sutton Coldfield,  B72 1SD.

Data Controller
Sutton Dental Care, 29 Coleshill Street, Sutton Coldfield, B72 1SD, is the “Data Controller”.

Purpose of Processing
The Data Controller processes personal data for the purpose of:

  • The provision of dental care to patients
  • The provision of dental care to patients on referral from other healthcare providers
  • The provision of managing patient referrals to and from other healthcare providers
  • The management of patient appointments
  • Communicating via newsletters to existing referring healthcare providers and existing patients of the practice
  • Marketing

The data controller processes special category personal data for the purpose of:

  • The provision of dental care to patients
  • The provision of managing patient referrals to and from other healthcare providers

Lawful Basis
The lawful basis for the processing of personal information relating to the provision of dental care to patients and the provision of managing referrals to and from other healthcare providers is:

  • Performance of contract
  • Legal obligation

The lawful basis for the management of patient appointments and communicating via newsletters to existing referring healthcare providers and existing patients of the practice is:

  • Legitimate interest

The lawful basis for marketing is:

  • Consent

The lawful basis for the processing of special category data relating to provision of dental care to patients, provision of dental care to patients on referral from other healthcare providers, provision of managing patient referrals to and from other healthcare providers is:

  • Performance of contract
  • Legal obligations

With the conditions under Article 9(2) under GDPR of:

“processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services on the basis of Union or Member State law or pursuant to contract with a health professional and subject to the conditions and safeguards referred to in paragraph 3;”

and

“processing is necessary for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity”.

Categories of Data Obtained
The practice holds personal data in the following categories:

  • Patient clinical and health data and correspondence (including special category personal data)
  • Details about referring dentists

How Data is Obtained
In most instances, personal data and special category personal data is received directly from the data subject themselves (patients, practice personnel).

In some instances, personal data and special category personal data may be received from third parties (referring healthcare providers, Criminal Records Bureau, regulatory bodies etc.).

The Recipients
Relevant practice personnel of Sutton Dental Care.

Transfer of Data
Data is stored on our internal server and is backed up via a cloud service which is based in the EU.

It may be necessary for third parties to access this data such as dental software providers, IT support companies, cloud back up providers, email providers, website developers and website hosts.

It may be necessary to share this information with organisations such as other healthcare providers when a referral is made or received, dental laboratories when dental prostheses are needed, indemnity providers if needed, regulatory bodies if needed, dental insurance providers, NHSBSA, appointment reminder texting companies etc.

Other than this data is kept confidential.

Retention Periods
Special category patient personal data: minimum of 10 years after the last contact or until the

patient reaches 25 years old (whichever is longer); and we may store it for longer if there is

justification to do so

Further details are available on the practice data retention policy.

Rights of Data Subjects

Under the GDPR data subjects have:

  • The right to be informed about the personal data we hold
  • The right of access to the information we hold about them
  • The right to rectification of the personal data we hold if incorrect
  • The right to erasure of personal data we hold- (This may not apply if there is an overriding obligation to retain data for example clinical records)
  • The right to restrict processing of personal data we hold
  • The right to have the data we hold transferred to someone else at their request
  • The right to object to processing the data we hold about them

For patients who have given their consent to us marketing to them, they have the right to withdraw that consent at any time. This can be done in person, via the telephone on 0121 3547570, via the contact us form on the website https://suttondentalcare.co.uk/contact-us, by emailing info@suttondentalcare.co.uk or by writing to Sutton Dental Care, 29 Coleshill Street, Sutton Coldfield, B72 1SD.

Queries or Concerns
Should you have a query or a complaint about the processing of your data by the practice, then please contact Kate Powell, the practice manager, who will endeavour to help.

Kate Powell can be contacted via telephoning the practice on 0121 3547570, by emailing info@suttondentalcare.co.uk, or by writing to Kate Powell, Practice Manager, Sutton Dental Care, 29 Coleshill Street, Sutton Coldfield, B72 1SD. You may also complain to our Data Protection Officer, Trisha Tuzzio, at the above address.

In the event that you have a complaint and are unhappy with our response, you can contact the Information Commissioner on 0303 123 1113 or by visiting their website https://ico.org.uk/concerns.

How we use your information

This privacy notice tells you what to expect when {Sutton Dental Care} collects personal information. It applies to information we collect about:

  • visitors to our websites.
  • people who use our services, e.g. who subscribe to our newsletter or other forms present on the site.

Visitors to our websites

When someone visits www.suttondentalcare.co.uk we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website (www.suttondentalcare.co.uk). We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Use of cookies by Sutton Dental Care

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Cookie Name Purpose More information
Google Analytics _utma
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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 22nd May 2018.

How to contact us

Give us a call on 0121 354 7570 or email info@suttondentalcare.co.uk